Refund policy
Refund & Return Policy
At Glazey, we want you to love what you wear. If something isn't right, here's how we'll take care of you.
Faulty or incorrect items
If your item arrives damaged, faulty, or isn't what you ordered, please contact us within 7 days of delivery and we'll make it right with a replacement or full refund. We may ask for a photo to help us sort it quickly.
Change of mind
If you change your mind, you can return unworn items in their original condition within 14 days of delivery for an exchange or store credit. Items must be unworn, undamaged, and in their original packaging. Return shipping is the customer's responsibility unless the item was faulty.
Final sale — pierced earrings
For hygiene reasons, pierced earrings are final sale and cannot be returned or exchanged unless they arrive faulty.
How to start a return
Email us at glazeyjewels@gmail.com with your order number and we'll guide you through the next steps.
Please note: refunds are issued to your original payment method once we've received and inspected your return. Original shipping costs are non-refundable.